Excellent customer service. In this digital age, where customers are not afraid to express their wishes and have the means to do so, this has become increasingly important. As a digital comms person myself, I experience this importance on a daily basis. As a whole though, I have the feeling people are quicker to share their dissatisfaction with a product or service than to share the tale of a piece of great customer service. So I thought I’d share exactly such a tale. Because I know the happy feeling that comes with getting some nice feedback from consumers/customers. And because it’s just fun to spread the love :)
So a few weeks ago I ordered this pretty pink watch on loavies.com (together with a beautiful pair of boots, but that is beside the point I guess). Sadly, it arrived with a broken clasp. Not to worry, as a seasoned online shopper I immediately contacted Loavies customer service, asking if it would be possible to get it replaced. Not only did I get a really quick and personalized message back, the lovely Anna genuinely apologized for not being able to replace my watch (since it was out of stock) and offered me both a refund AND a €10 voucher. Now wasn’t that nice of her?
Since I really loved the watch and Anna ensured me I did not have to send it back, I set to work with some super glue trying to fix it. And I think I did a pretty decent job, if I may say so myself. So now I have both a pretty new watch AND money back on my account. Honestly, I would feel guilty to also use the voucher (plus I am kind of doing a no shopping lent thing, but that’s a tale for another time…) So I figured: let’s share! A little love for Loavies and a little shopping for you! Leave a comment below if you want to take a shot at the €10 voucher! An innocent hand will pick a random winner next Friday :)
Good luck and have a lovely weekend, darlings!